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Why Speed Became the New Standard— How Supply Chains, Technology, and AI Are Shaping the Modern Retail and Service Experience

Dr. Pedro M. Reyes, Associate Professor of Operations and Supply Chain Management at Baylor University’s Hankamer School of Business, takes a fascinating look at how technology, automation, and AI have dramatically accelerated the movement of goods—and what that means for businesses and consumers in communities like Waco. With innovations such as automated warehouses and drone delivery now emerging locally, this conversation offers practical insight into how evolving supply chains are reshaping expectations and creating new opportunities for organizations across nearly every industry.